I now officially hate phone voice recognition systems. I was trying to call the US Postal Service central number to find the number for my local post office so that I could arrange for the pick up of 1500 packages. The phone call went like this:
USPS: Welcome to the US Postal Service help line. Por espanol numero uno. If you have a question about delivery say “delivery.” If you want to look up a zip code say
I sharpen my pencil, the noise of the pencil sharpener makes the phone voice go silent for a moment.
USPS: Okay. If you have a question about delivery say “delivery.” If you want to look up a zip code say “zip
Patches: Mommy! I want a drink
USPS: Okay. If you
Patches: Mom!
I attempt to shush Patches
USPS: Okay. Which zip code are you looking for?
Patches: random squealing noise
USPS: Which
Patches: Wah!
Me: Grr
USPS: A series of partially begun sentences each different than the next.
I quickly realized that the system was picking up all the ambient noise and had taken me down some unknown branch of its possibility tree. There was no way to salvage the phone call. I hung up.
I then tried to schedule pick up via the USPS website and was faced with a form which did not fit my needs at all. I finally resorted to calling the business mail regional center in Salt Lake where an actual person spoke with me. She nicely tried to tell me where I could find the phone number of my local post office on the phone number. I grumpily didn’t follow along and asked that she simply read the number off of her screen since she had it right there and once she gave it to me I would no longer need to use the USPS’s clunky website. (For curiosity’s sake after I got the phone number I tried her instructions and came up with a blank page.)
My local post office was wonderfully helpful. The pick up is scheduled exactly when I need it. I love my local postal service employees, they have repeatedly solved problems and made my life easier. One more thing I can cross off of my list of things to do.