Resending books
I’ve discovered a problem with our shipping system. Howard gets all the email saying how wonderful the book is and how it arrived in perfect shape. I get all the emails telling how the books got damaged or there were items missing. I can usually resolve the issues very quickly and the customers then sing our praises and are completely happy, but I’m still left with a gnawing feeling that our system needs yet another overhaul. Logically I know that mistakes are inevitable when shipping 1300 packages in 2 days, but that doesn’t make it any better for the one person in 100 whose order was filled incorrectly. Experience tells me that I’ll have about a month of stray order corrections. I really wish we could get it all done perfectly the first time. I tried really hard to get it all perfect.