This morning’s attempt to clear out my inbox threw off the whole rest of the day. This was because one of the messages in my box was a notification about domain name renewal. There is a whole saga about our renewal of the schlockmercenary domain name. We’ve been wrestling with it for weeks now, but supposedly it was all fixed. Supposedly. I decided to double check. Not fixed. It is Saturday and customer support does not answer the phone.
The good news is that thanks to our marvelous web server guy, we’ve covered the gaps. Whether or not I can pummel sense into the domain company on Monday, Schlock fans will not have to go without their comic. I’ll be trumpeting information about this fix just as soon as it is all in place and has been tested. I really can not say enough nice things about our server guy. Every time we’ve called for any reason, he drops everything to help us. He even does this in situations like this one where part of the problem is that we didn’t take care of it sooner. (Although I’d have thought three weeks in advance was plenty of time to handle a domain renewal. Apparently not.)
So solution found. But it loomed all day. Because of the looming, I was unable to throw myself full bore into house cleaning the way that I had intended to do. The house is cleaner than it was, but not as clean as I’d intended. Sigh. Can I have Howard home now?
It’s like some epic tale of woe every time the issue of Domain Renewal comes up…
I guess I’m just way not smart enough to understand why it should be so hard… I mean, you have the Domain Name, you wish to keep the Domain Name, they provide such service for money.
I would think you could simply give them some amount of money (perhaps an amount determined upon first getting the domain name), and they would let you have the Domain Name for another year.
Obviously, this is a sily belief, and I should know better than to think something could be simple. 🙂
Honestly, any domain registrar that is unable to complete a straightforward domain registration within three weeks is either verging-on-criminally negligent, verging-on-criminally incompetent (because they’re selling services under false pretenses), or both. I’ve never used — nor even heard of — 000domains.com, but what I can tell you is that with the exception of Network Solutions, no domain registrar I have ever used has ever taken more than 24 hours to process a domain renewal. Even NSI only took a week, and that was during the period when they had a government-granted monopoly and the attitude that they didn’t have to be good, because you had no choice but to deal with them. (They no longer have the monopoly, but they still act as though they do.)
Domain registrars I would recommend: tucows, dotster.com, joker.com, gandi.net.
Domain registrars to avoid at all costs: Network Solutions, Godaddy.
tucows is part of the 000domains network. We were registered with tucows, but were getting renewal notices from 000domains. But when we tried to click to renew we were then told that we weren’t registered with them. It took a couple weeks of back and forth emailing to determine that what they required us to do was transfer the domain from tucows to 000domains. This was baffling to us since the people we had to call to authorize the transfer were the same people who were requiring us to transfer. Renewals are done in 24 hours. Transfers are supposed to be done in 5 days. We’re at 7 days and counting. Not impressed. At this point we’re just doing what we can to make sure the registration does not lapse. After that we will decide whether to continue doing business with this company.
We thought it would be simple too.
Honestly, it is situations like these that make me wish we could pro-rate the fees we pay people based on how “cruddy” their service is…
Then again, this would mean people who buy from TaylerCorp would have to add ten bucks to what we pay.
Darn you people and your truly epic levels of customer service! 🙂
🙂
That’s … pretty baffling behavior. I wonder if ownership of tucows has changed recently? Because that almost sounds as though 000domains bought out tucows and is making a hash of the changeover.
It baffled us as well, when it wasn’t infuriating us. I suspect there was some sort of buyout or something because one of the (many) techs we talked to did say something about an old system and a new system. Hash is a good word for the situation.
It’s a good word only because you people are far too polite to use the other words that fit. 🙂