Process and Apologies
This is the postcard I send in packages when I’m having to re-send them. Sometimes I’m re-sending because the package somehow went on an extra-long trip to nowhere. Other times I’m re-sending because I’ve made a mistake while packing. I can’t hand deliver all packages. I don’t have a teraport. I’m human and will inevitably make stupid errors like forgetting to include an item or including the wrong item. I can’t be perfect, but I can apologize and try to make it better. It feels like I’ve been sending out too many of these postcards lately. I know that this is the natural result of me having sent out more packages. The error percentage has not increased. But I still have some notes for next year:
1. Get next year’s calendar released and shipped before Thanksgiving. This will reduce stress in December and increase the odds that calendars will not get lost in the holiday package traffic-jam that postal services become in December.
2. Budget my time so that I have space to be shipping packages daily from Dec 1st-20th. The remainder of the day will be completely consumed by family/parenting things. All other projects will fall by the wayside. Plan for this.
3. Breathe deep and try not to make any major business decisions in December, because the temptation to run away (screaming) from anything that looks like more work will be strong. You’ll feel differently in another month or so.
4. Remember that on the whole, Schlock fans are really nice people. They are not as frustrated with you as you fear that they are. The evidence for this is in all the responses you get to your apologetic emails.
So that is how business is going. Since shipping slowed down last Tuesday, I’m beginning to emerge from the “must get it done right now” haze. I’m starting to organize my house and my brain for January. Hopefully this will result in lovely blogging thoughts sometime soon. For now, I need to go sweep the kitchen floor.