business

Scheduling next year

About two weeks ago Howard and I took a good look at all the events scheduled for the next 18 months and realized that 2011 is full. When I say “full” I do not mean that we have things scheduled for every week or every month. Some months are entirely empty. However the empty months are either preceded or followed by a decidedly not-empty month. For the sake of our sanity we declared that no big events, such as conventions) could be added.

Our resolve is already being challenged. New opportunities have begun to pop up and we are sorely tempted to add them to the schedule. So I stare at the calendar again to see if the new thing can fit. Next year’s calendar has fixed points like conventions we have already committed to, or the family vacation which has a definite date. The calendar also has probable fixed points, which are events we want to do, but have not actually committed to yet. What is not on the calendar are book releases. I know that next year will contain two within the first 6 months, but I do not know exactly where they will fall. This is another reason to keep those empty spaces.

So I stand in front of the calendar and I discuss with Howard. I list the concerns. Howard lists the advantages. We talk about how the new event will affect all the currently scheduled events. We discuss similar events in the past and what would be required to do this one the same or better. It is our little prognostication ritual by which we attempt to peer into the future and decide what is best for us, for the business, for our family. The decisions are not easy.

Howard’s trip to Australia

Howard’s trip to Australia has led me through exciting new lands of forms and paperwork as I figured out how to send books via a customs broker, buy an international plane ticket, make reservations at a hotel on another continent, file for a visa, find the tax forms to report earnings to both the Australian government and the US government, open a banking account in Melbourne, arrange for volunteers to help at the booth, and assorted other odds and ends. Truthfully, each thing has been fairly simple in itself. I’ve been helped by intelligent and competent people who know what they are doing and a pleasant about explaining the process to me. So I approach a task with trepidation and discover that it is nothing much to worry about. (Well, except for the worry that I’ve done something wrong which will lead to massive stress and failure mid-trip.) It is the aggregation of these tasks which makes me feel like I’ve been fighting my way through a maze of electronic forms and paperwork.

We’re close to done, which is good since Howard boards a plane one week from today. I’ll be happy if none of the pieces I put into place fails. We have confirmed arrival of the books in Australia, but they’ve yet to arrive at the booth and we don’t know how they weathered the shipping. We have confirmed reservations both airline and hotel, but Howard has not actually checked in yet. Many things could go wrong, but I know that they are unlikely to do so. So I just continue along, double checking, arranging, planning. Hopefully all will be well.

Convention wrap up

The convention is over. The boxes are packed and hauled away for shipping and storage. Nothing went wrong. There were no disasters. I can feel myself unwinding, relaxing. This whole event has been a very stressful one for me. It was filled with things I knew I could do, but had never actually done. Most of them were small things, like calling for a cab. But small things add up and filled the weekend with variables rather than certainties. I spent most of the event riding an emotional sine wave with oscillations between overwhelmed and okay. I tried to keep all of it suppressed so that my oscillations did not affect those around me, but they’re smart people and they could tell I was stressed.

More than anything else this event taught me that large events require a crew. We had an amazing booth crew. Problems were solved without me even knowing that they existed. They had things so well in hand that I was able to be away from the booth more than I was present at it. That capability was critical because I had to shepherd Kiki and Link through the show, keep track of them, and make sure that they were safe. This was made easier by the third cell phone we acquired several weeks ago. Kiki and Link are fairly self sufficient and were very good about following instructions. Even so, there were several times when I felt like I’d lost track of them or was not doing as much as I could to maximize their convention experiences. This was where my second crew came in, the one I hadn’t even considered as a crew, but who turned out to be invaluable in reducing my stress and helping me make sure the parenting portion of this event was a success.

Friends drove down from Michigan specifically to visit Howard and I. They hauled me out to lunch and listened to me ramble about my stresses. I mentioned how I wanted Link to have a chance to explore some games that were not electronic. They then introduced me to one of their friends who is here demoing board games. Together we collected Link and hauled him, despite his protests, to a board game room where he proceeded to have fun for hours. The whole process was one of those moments where I am filled with gratitude at not being alone in the tasks that are in front of me.

These same friends then continued to hang with Howard and I through dinner and late into the evening. It was so good to have familiar people near me. We wandered the convention looking at the spectacle and talking. We wandered by the place where giant structures were created out of cards then knocked down by a siege of small change. Then the change was collected to donate to charity. It is only one example of the activities at the convention. Everywhere we looked adults were expending energy and creativity on play activities. I love this about science fiction/fantasy/gaming conventions. Grown ups get to play. I’m very glad my kids got to witness it. At the end of an evening wandering with good friends I was calm and happy for the first time in the entire convention. I was sad to say goodbye, but they had to go home.

Going to church this morning completely changed my emotional landscape in regard to the convention. The kids and I walked into the church building and it was like we had taken a single step that transported us home. The feel of the place and the format of the meeting was completely familiar. My brain was too full for me to pay focused attention to the speakers, it was the place I needed. I finally had sufficient clarity of thought to see a disconnect in my own thinking which has been creating emotional dissonance.

When deciding what events and challenges fit into our lives, I evaluate them for business usefulness and family strain. These are important measures in decision making. I have been neglecting a critical third evaluation measure. After I do all my logical, logistical, and emotional evaluation, I need to step back from all that I’ve previously considered. I need to pray and try to feel whether the thing I am considering is right or wrong for our business and family. I did this today. I sat in church and prayed about our attendance at GenCon both this year and next. Both feel right. Having that confirmation separate from business considerations was amazing. All my conflicted feelings about the amount of effort and expense vanished. With them went my worries about the strains on our family and about working on Sunday. I felt peace and was thus able to be happy about the convention as a whole. After church I returned to the booth and it was fun. Having the quiet confirmation gives me a big stick with which I can beat back the voices of doubt. Because doubt always sneaks in the back door and tries to make me second-guess my stressful decisions.

This convention has been full of amazing things about which I’ll be telling stories for years to come. The stressful aspects will fade away. Next year will be easier because fewer things will be new. We won’t have as many set up costs. I can truly and honestly say that this has been a good show and I finish it feeling both happy and grateful to have been here.

GenCon Setup

The exhibit hall is huge, but the space is far from empty. Crews were already working to set up multi-story displays, racks of shelves, and bigger-than-live statues. It is a sort of organized chaos made of boxes, cool gaming stuff, and large pallets of gear weaving through obstructed aisles via dollies and forklifts. The hall was also roastingly hot. We would have been sweating even without the physical exertion of shifting boxes of merchandise. Link was ready to melt. But we all kept hydrated and toughed out the heat. The air conditioners finally had lowered the temperatures in the hall about three hours after we began work.

This booth at GenCon is only possible because of Tracy Hickman’s crew of Kokomo Irregulars. They’ve been helping Tracy with GenCon events for years. This year they received multiple shipments of freight, hauled all the stuff from storage to the convention, schlepped it all in, and then helped us organize the booth. In addition, I was in regular email contact with them which was invaluable in helping me think through how the booth would be run. Our debt of gratitude runs deep and looks to get deeper before the event is over.

When we arrived at the convention center this morning, it was mostly empty. By 3 pm crowds were beginning to congregate around the registration booths. A group in pirate garb sang Acapella tunes. Everywhere I looked I saw people who obviously belonged to the geek tribe. It felt home-like. The show is coming together and it is going to be a sight to behold.

Appearances and Interviews

As I’ve mentioned repeatedly in various ways, it is time for me to clear out and catch up on all the things that got neglected in the past two months. Among the neglected things are some announcements which may or may not interest you.

Dungeon Crawlers Radio Interview: At ConDuit in May, Revan and Malak approached me to request an interview. When I regretfully mentioned that Howard was at Balticon, they clarified that it was me they wanted to interview. So I got to spend 17 minutes talking about my own projects as well as the stuff that I do for Howard and our micro publishing company. I really enjoyed the interview. You can listen to it on the internet for free: Dungeon Crawlers Interview Sandra Tayler.

Writing Excuses Podcast: I think I mentioned it before, but there was a special episode of Writing Excuses where Dawn Wells, Kenny Pike, and I talk about what it is like to be married to a successful author/artist. Recording the podcast was great fun, hopefully it is also fun to listen to: Writing Excuses: Living With the Artist

Writing Excuses Signing at Dragons and Fairy Tales: On July 31st from 5-8 pm Brandon Sanderson, Dan Wells, and Howard Tayler will be gathering together to do a group signing. They will also be recording an episode or two in front of a live audience. You know you want to be part of that audience. (3535 E Ranches Parkway Suite A, Eagle Mountain, UT)

GenCon: So by now some of you may have figured out that we’ll be at GenCon. The XDM/Schlock Mercenary booth will be #1921. This puts us on a main aisle right across from the Wizards of the Coast booth. If you’re at the event, please be sure to stop by. Howard will be at the booth unless he is participating in programming. My booth time has yet to be determined since I will also be shepherding two teenage kids through the wonders of a huge gaming convention. If there is any space left in Tracy Hickman’s Killer Breakfast, you should sign up right now. I heard Howard and Tracy plotting over lunch and it is an event not to be missed.

Aussicon 4: I will not be going to Australia in September, but Howard will be. He’ll be running a booth in the dealer’s room and rumor has it that he’ll also be involved in programming. We’ll fill in details as we have them.

And that’s all I’ve got at the moment, which really is quite enough to be going forward with.

Stopping in the garage on a summer evening

Today I was not quite as busy, nor quite as effective as yesterday. This is to be expected. High efficiency days are usually followed by a crash. I did not crash, but I am oh-so-tired. Tonight I need to get to bed before 3 am.

QFT is almost complete. This is good. It took over all of my work hours today. Tomorrow I need to re-focus on convention prep. Thursday has family stuff. Friday is RMS shipping day prep. I have it all lined up neatly. I’m sure it will be rearranged as soon as I get moving. Three more weeks and the vast majority of the work will be complete.

I keep thinking about the Robert Frost poem “Stopping by Woods on a Snowy Evening.” I’ve heard it argued that the poem is about suicide, but I don’t think so. I think it is just about being really, really tired and longing for rest.

“But I have promises to keep, and miles to go before I sleep.”

I’ve felt exactly that lately. I am exhausted, but the desire to fulfill my commitments keeps me going even when I want to stop. I don’t have woods nearby, but every time I step into my garage I want to stay there. It is quiet and full of the smell of new books. It is filled with evidence of tasks completed. Right now my house is full of things to do.

I’m not worried over the long term. I can see the end of this crazy busy time. Calmer days lay on the other side. But the thought of all the things yet to do makes me want to cry. The only way out is through. So I’ll go to bed, and get up in the morning, and get back to work.

Things I have done today

Packed my oldest son off for a week at Scout Camp. This included last minute scrambling to find lost uniform bits and pancakes with smiley faces.

Breakfast and scripture reading. (Managed to not spill on the scriptures, which is a good thing.)

Howard and I had a quick discussion about some business propositions and what the responses should be to various requests made via email.

Answered a whole pile of email. How big is a pile? Well right now I only have 9 messages with stars next to them because they need my attention asap. First thing this morning there were three times that number, plus a dozen emails I hadn’t even read yet. And a dozen more in the “answer when convenient” category. I can vaguely remember when getting an email was an event instead of commonplace.

Did a quick scan of Livejournal, facebook, twitter, CNN, and my blog reading list.

Processed merchandise orders. Filed the ones which have to wait for shipping day (orders containing RMS). Packaged the ones that go into the mail today.

Arranged tickets for Howard to attend Worldcon in Australia during the first week of September.

Emailed Worldcon/Hugo folks to let them know that Howard will be there. Hopefully it will not be too late for him to get on some programming.

Fed pancakes to my other kids.

Quick meeting in the kitchen with Howard where we divide up the tasks for the day. Howard will be drawing pictures for QFT. My list is long, but the meeting helped me prioritize the critical stuff to the top.

Purchased Dealer room space at Worldcon in Australia. Also contacted the international freight broker to begin figuring out how I am going to ship merchandise to sell in Australia legally. We’ll also have to figure out how to file the necessary sales tax on things we sell. Also we need to predict how much we will sell so that Howard does not run out, but also does not have to haul stuff home. Eep. I’m going to ignore this task for the rest of today. It is full of daunting.

Contacted some business partners to discuss contractual issues.

Picked up four large banners from Alphagraphics. These will hang behind our table at GenCon. Howard looked them over and approved them (in yet another quick meeting), which was a huge relief to me. I handled contracting the images from Jim Zubkavich over at Udon and did all the approving. They are beautiful. We are happy.

Paid for the next three months on our two storage units. I may have to visit them again later today.

Bought basketry kits from the Scout office. My two youngest were jealous of the project that Link was working on in advance of Scout Camp. Now they get to make baskets too.

Did this week’s accounting work. It was pretty light, just receipts to enter and a single bill to pay. Next week the accounting will include quarterly reports on royalties and quarterly tax reports. Whee.

Wrote more emails.

Lunch (while listening to a teenage girl tell me why her life is overwhelming.)

Sorted t-shirts into three piles. One for shipping day at Dragon’s Keep. One for shipping to GenCon. One to stay here and fill orders as they come in. Created an inventory sheet for the shirts I am shipping to GenCon. I erred slightly on the more-than-I-think-will-actually-sell side. I hope my educated guesses about sales are better than the ones I did for Balticon. We could have sold twice as much there if we’d only sent it.

Ran out of steam. Wrote a blog entry and clicked stuff on the internet. It is now 2 pm. Next I intend to catch up on Doctor Who so that Kiki and Howard can talk about the finale without ruining it for me. After that I hope to get back to work putting together the freight shipment for GenCon. It needs to ship in the next couple of days. And of course I still have laundry, dishes, children, and QFT layout.

Edited to add:

Doctor Who was interrupted by basketry. The kids required more help than I expected. As in, I had to sit with them until the baskets were done 90 minutes later.

I went back to Doctor Who for a bit, but stopped to do dishes, cook dinner, and eat.

The evening was consumed by QFT instead of GenCon. And I mean completely consumed. I just finished the work and it is now 2 AM. QFT is looking better all the time, but it is still not done. Tomorrow Howard and I will sit down for a meeting to discuss the remaining white spaces.

Influx

This is a week of things coming into my house. Later today I will be acquiring Niece1 and Niece2 who will both be staying until Thursday. Niece1 is the same age as Patch and will blend right in with my kids. Niece2 will be reminding me what it is like to be a toddler-mommy. I’m looking forward to it, even though I know it is going to complicate many other things.

From a different source we will be acquiring a parakeet and two rats. The rats will not actually be staying in my house, but my kids will be making frequent trips to the neighbor’s house to visit and care for them. Hopefully the parakeet will be happy, with our crowd.

Tomorrow will bring a big truck with four pallets of books. These will fill our garage for the next couple of weeks.

I have also acquired several stacks of shipping supplies and mailing tubs. To counter-act the influx of chaos, I cleaned my office. Unfortunately the process reminded me that I do not have enough shelves for my books, and that I’d really like to re-decorate the entire room. I have neither time nor money for these projects. I shall have to be content with being able to find the carpet.

The difference between impossible and possible

Last Tuesday my list of chores for the next 30 days looked impossible. One week in particular is over-full with major events. I’ll have a three day family reunion in another state shoehorned in between shipping prep and the shipping day. This will be followed by a week of swimming lessons, a writer’s retreat, and an important-to-the-kids church party. Surrounding that crazy week, I have to ship loads of merchandise to GenCon, make sure I have all the paperwork done for selling in another state, and possibly also do the same sorts of chores for selling in another country. I will have to learn things just in time to get them done. I sat at my kitchen table and wanted to cry about the impossible-ness of it all. Increasing my sadness was the knowledge that I’m actually excited by all the things I have to do. They’re all interesting challenges, but I don’t feel like I can do them justice because they’re all piled on top of each other. It feels like I just need to get them done rather that taking time to get them right.

That thought pattern came back to bite me on Thursday night. A project I hurried to get done was returned for corrections. More than that, it required expansion. My impossible list got a little more impossible. And I despaired. But I was on vacation and so I deliberately let it go. I knew I had to give the family time my full attention, because if I get that wrong I don’t get a do over.

This morning I was back at work, and what seemed impossible last week, now feels like something I can manage. Pieces came together, I cleared out my email box, tasks got done. I love it when I get things done and I know that they won’t come back to me. I still have a million things to do. But I’ll just keep going and somehow I think I’ll get it all done.

The Schlock Mercenary Anniversary Party

Being a blogger is a serious disadvantage for certain activities, such as planning a surprise party for your spouse. For the last week and a half my head has been full of stuff about which I could not blog. I’ve been chewing my nails looking at the weather, stressing over the fact that the party time was scheduled at the same hour as the book signings of some friends, and trying to guess whether everything would go well. It did.

Schlock Mercenary 10th Anniversary

Howard was pretty sure I had something up my sleeve for today’s 10th anniversary of Schlock Mercenary, but he did not expect a full party. I truly can not take credit for the event. My major contribution was to approve the good ideas of others and to help make sure that Howard arrived on schedule. The big banner and the birthday cake were both provided by Rodney.

Schlock's birthday cake

We even sang happy birthday to Schlock, but Howard was the one who blew out the candles.

Candle blowing

Most of the party attendees were locals, but those from afar were represented by Pi and Kreely who’ve been along for the ride since the beginning and traveled all the way from Washington state.
The plaque

Dave Brady created an amazing plaque built around a digital photo frame. It is full of pictures provided by far-flung friends and fans. He cast the metal for it himself.

Schlock bowl

The decorations were provided by my amazing sister-in-law Rebecca. She crafted the Schlock candy bowl out of insulation foam. I’m glad I took a picture when I did, because this guy spent most of the party looking forlornly into an empty bowl. The kids took off with his treats.

Place settings

She made some awesome table decorations too. But I think the coolest thing was the epaulets.

Epaulet photo
You can see them right above Howard’s shoulder. Most of the attendees were wearing them by the end of the party. I meant to acquire some, but I got distracted talking to people. By the end of the party, Howard’s epaulets found a new home anyway.

Antennae

It was rainy and cold when the party began, but people came anyway. It warmed our hearts that so many carved time out of their busy lives to celebrate with us, even outdoors in the rain. There were enough people that I did not have the chance to talk with everyone. By the end of the party the sun had come out and the world looked brighter. We shared potluck food and many lingered past the ending hour. It was an excellent event.