Shipping

Tweet Catch Up: Shipping Week Continues

By / June 10, 2012

Wednesday June 6:

Awake. Time to ship more books. The remaining unsketched books are headed out today. Howard is drawing Armored Kevyn.

If you ordered an unsketched SEOS, your book is in the mail. Mailing of sketched books begins tomorrow with Elf and Armored Kevyn. #presents

Thursday June 7:

If you ordered Armored Kevyn or Elf as your SEOS sketch, then your package is in this pile.

Just realized that all of my twitter photos are pictures of packages. This must be fixed. Have a tree at sunset.

Friday June 8:

Artist Choice, Kevyn, Schlock, and Tagon are all packaged. The little white bag contains two donuts for our postman.

We have the best postman in the world. He’s actually happy to see our pile of packages, because he likes his job.

Saturday June 9:

First tweet reports of books received have reanimated my languishing motivation. Off to the storage unit for more shipping supplies.

No packages shipped today. Needed a rest and to allow sketching time. The remaining packages will all go out on Monday.

Non Tweet thoughts:

Yesterday was a day much full of sleep and watching screens. I did print out the last odds and ends of postage. Tomorrow morning we’ll package up everything and set it out for pick up. Then I can dial my shipping brain back down to maintenance mode.

This process reminds me once again that we have much to be grateful for. I never put out a call for volunteers. Usually I do, because we’re hosting a big book shipping event, and I know that there is an emotional reward in being part of a big event. Also I can promise pizza. Somehow the new method, shipping out of our house, felt different. Asking for volunteers felt more like “come do my work for me” and less like “come be part of our fun event.” So I didn’t breathe a word about needing volunteers, but half a dozen people emailed me asking if they could help. They didn’t mind when my answers were tentative. They scheduled time off work or babysitting in order to come. Several of them arrived with treats. Then they worked with energy and enthusiasm. The lift to my spirits was as important as putting books into boxes. This has been a very long week. My whole body is sore from hefting boxes. My fingers are raw from folding boxes and taping them. Howard’s hand, arm, and back are exhausted. But we do what we must because each sketch and each package represents a commitment to someone who supports us. We work fast because deadlines loom and we must clear our work spaces for the next big project. Having friends come to help, Janci every shipping day, volunteers for a day each, makes a huge difference. One more day. I can do one more day.

On Friday one of our volunteers asked if this new method of shipping is working better than the old one. On the whole, yes it is. New challenges are introduced, but the worst of them are a result of the shipping week being sandwiched between two convention trips. We’ll try not to do that again. Howard needs a full week of sketching time before I start scheduling shipping days. This time Howard was frantically trying to get things drawn on Wednesday and Thursday because I had shipping scheduled for Thursday and Friday. That was not ideal. He needs more flexibility. It would also be better if shipping week landed when the kids are in school. They’ve been great about finding other things to do, and even helping. During shipping hours there have been no problems. Sketching hours are a different story. Howard really needs quiet, un-interrupted space to get into the sketch zone. In the sketch zone he plows through boxes of sketches without pondering his aches. Any interruption, however small, is a chance for his brain to get distracted. In order to prevent distractions, I’m on duty to manage conflicts. So I’d switch from shipping work to household management work with very few breaks. Friday night and Saturday were the first real down time we’ve had all week. Those were the hardest bits, and they’re simple to do differently next time. Everything else worked better and the stress was less intense for being spread out over a week instead of focused on a single day.

Today is Sunday. Tomorrow we ship out the next books. Tuesday I clean up all the messes and make the house back into order. Howard gets back to writing and drawing comics both Monday and Tuesday. On Wednesday the traveling begins. I suspect we’ll be tired enough to sleep on the plane.

Shipping day…somewhere in the middle

By / June 6, 2012

This week it is very hard for me to hold on to the day. The part of my brain which measures time by events is sure that we’ve had at least a week since Monday. Physiology agrees with that estimate, surely I can’t have hefted 4000 lbs of boxes in a smaller span of time. Schedule keeper knows full well that we have lots of week left because there are events planned for this week which have not yet occurred. The planner wants to estimate me backward in time because there are many tasks yet to get done before those scheduled events and with all these tasks, surely we have more days for them. Visual cues are confused as at least a couple of my children haven’t changed clothes in several days. Kids do that if I am sufficiently distracted. My computer thinks today is Wednesday. It is probably right, though I have to work hard to believe that it is not Tuesday or Thursday instead.

I am so very tired.
But happy.
Today I was flipping through invoices and noticing how many of the names I recognize. I see them year after year as we release books, names from all over the world. I’ve never been to Finland, Germany, Indonesia, Spain, France, India, or Portugal, but our books are going there. I see these names and remember the wonder of it all, that Howard and I, who feel very ordinary, can be part of something that travels so far and brings at least a small measure of happiness.

I’m also happy because the new “small batches every day” system has succeeded in lowering the intensity of my stress. I still get stressed. There isn’t any less work, but the work is getting done. Next time we need to leave Howard more lead time on the sketching, but he’s being amazing, as always. The first batch of sketched books will go out tomorrow. All of the unsketched books are sent.

The kids have been amazing troopers. They’ve fed themselves breakfasts, helped make dinners, and not complained when we have to kick them out of the family room to get work done.

Tomorrow begins early, all my days do this week. Tomorrow is…Thursday.
I’m pretty sure.
Whatever day it is, it’ll be a good one.

Shipping day 1

By / June 4, 2012

Postage printing, invoice sorting, Howard signing the covers of books, then packaging the orders which contained no sketched SEOS books. Everything went smoothly, except that we ran out of boxes. I thought my box shipment would arrive this afternoon, I’ll be here tomorrow instead. So the second half of unsketched orders will go out Wednesday.

Tomorrow morning Travis and Howard sign the covers of books while three of us unbox, stack, stamp, and rebox the books. Then all will be ready for sketching to begin. Howard focused his day today on making a week’s worth of comics. Progress was good.

I’m feeling much better about how things are working. Seeing the process in action helps me a lot.

My Life in Tweets

By / June 3, 2012 / 1 Comment

My brain and hours have been full. If I’m not actually doing a shipping preparation task, I’ve been planning or tracking some business related task. This next week is when It get to send out 1000 presents in the mail to all the nice Schlock fans who gave us money. It is important not to mess this up. It is also important to make sure that Howard doesn’t over tax himself and to make sure that the kids get some attention. There is no “done” this week. It is all in the middle. However there do come times when I stop. Then it is like that schwarma scene at the very end of the Avengers credits, the one that some people find mystifying. I get it though. I’ve been that tired. After high energy, fast-thinking, intense action, there comes a time where it is all you can do to sit and chew. The brain goes blank and minutes drift by without notice. When I am stopped, I have no energy for crafting words. This is why I’ve not blogged since the books arrived on Thursday. I may not blog again for a week. What I will attempt to do is post short updates, probably based on things I’ve said on Twitter. I can pause work long enough for tweet sized thoughts. This means that those of you who follow me on Twitter will be getting re-runs. Sorry about that. If I can muster the energy I’ll add commentary so it’ll be like DVD extras.

Thursday May 31:
Good morning Thursday. I hope you’re planning to bring me a large truck full of books. If not, then I’ll like Friday better.

Thursday, you are my favorite day this week. You brought me 5000 books.

“Better than pulling a dead mouse from behind the dishwasher” is my new measure for unpleasant jobs. In other news, guess what I did today. [Note: this mouse was the cause of the mystery smell I complained about earlier in the week]

Friday June 1:
The things on my to do list won’t stop arguing about what is most important. Sleep. Really. Sleep is most important at 1am.

Made my to do list yesterday, must now zombie walk my way through it because 4 hours is not enough sleep. Glad a smart person made my list.

I have written up The Plan for my next 14 days. It is a lovely plan, full of things. I expect the first plan revision to occur in 3…2…

This is a day for writing things down because my brain is made of forget.

Saturday June 2:
Next week I’ll be posting updates about shipping progress. Such as: “all Schlock sketched books in the mail” Follow @sandratayler now to play along.

Shipping update for Saturday: Sketch sheets printed. Invoices sorted. cover signing and shipping of unsketched books to commence on Monday.

Oh, that’s right. I need to assemble 4 panels for an art show so I can ship them to DeepSouthCon50 on Monday. How many hours left today?

Art show solved: put art into a box, sort it nicely on the other end, I’ll be there to hang it. No careful instructions needed. Yay.

End tweet list.

I should probably note that I am looking forward to this week. Shipping is the week when I can see that this crazy business model really works. It is the time when I work with my hands and we have money to pay the bills. It also presents fun organizational and logistical puzzles. My brain likes these sorts of puzzles. It is just kind of a lot all at once and I wind myself up with being afraid I’ll do it wrong. Even though I’ve done it all before. Even though I have amazing help lined up. There is still that voice in my head which reminds me that I am human and therefore likely to make mistakes. I think I’ll feel much more relaxed once I see the first pile of packages loaded into a mail truck.

Sharp End of the Stick Arrives

By / May 31, 2012 / 3 Comments

It is nice that I am sufficiently familiar with the printing and book delivery process that I don’t panic anymore. I remember spending an entire week eagerly anticipating the arrival of a truck full of books and fretting that somehow all the books would be broken or wrong. It was terrifying to be holding pre-order money and not have the merchandise in hand to send. It is still tense. I always feel something unclench inside me when I crack open the first box on the first pallet of books to see that all is as expected. Each shipment has had its own little adventures. Our first book, Under New Management, arrived a week late so we’d arranged a shipping party and had nothing to ship. Howard ended up renting a truck and driving to Salt Lake to fetch the books. I think it was Tub of Happiness that was delivered in several feet of snow. Teraport Wars was the book where the lift gate on the truck threatened to tip the pallets over as it creakily lowered them to the ground. Emperor Pius Dei gave us a brief fright because all the boxes were stamped with Emperor Plus Dei and we were suddenly terrified that all the books had been misprinted, even though we’d already seen advance copies. These stabs of terror are not rational and reason has trouble banishing them.

Today’s adventure was receiving an email from our printing company to congratulate us on receiving our books yesterday, which we hadn’t. I did not panic, because it is very common for there to be confusion and miscommunication about book delivery. Shipping over seas on a freighter is inexact. The time spent clearing customs varies. So until the books arrive in Salt Lake City, no one is able to give us an exact delivery day. Reason told me that our books had arrived in Salt Lake yesterday and that was what the email meant. But I couldn’t sit still, because What If… I called our printer to tell them that we did not have our books yet. She said she would call the shipping company right away. Then I proceeded to pace while trying to pretend I was not pacing. What if the books had been accidentally delivered to someone else? What if there were no books?

Fortunately about fifteen minutes into my pacing I wandered past the front window and saw a truck in our cul de sac. He had four pallets of books for me.

It turns out that he’d attempted to deliver yesterday, but someone with a forklift had stacked the pallets on top of each other and they were too heavy to move that way. So he’d hauled the pallets back to Salt Lake to have them unstacked. An automatic system notified our printer of the first delivery and confusion was explained. This is our 13th time receiving shipments of books. There is always something unexpected.

Now I can begin to nail down the shipping schedule in earnest.

Pre-Orders, Shipping, and Travel

By / May 26, 2012


Pre-orders for Sharp End of the Stick close in just five days. That is also when we’re expecting a truck to show up with four pallets of books. The arrival of those books will usher in the next stage of book shipping work. Howard and Travis will spend a day signing covers while the kids and I stamp the sketch editions. Howard will begin sketching and I will begin shipping. This time we’re changing our shipping process. Instead of having a single big shipping day, we’re going to have many smaller shipping days. It will spread out the work and thus lower the pressure, rather like spreading out weight over a larger surface prevents breakage. It is possible that we’ll hate this new shipping method, but we’re committed to trying it this time. I’ve got two teenagers to help me in addition to my regular shipping second in command. I think that the end result will be all the books shipped by June 12th. Which is pretty important because on June 14th Howard and I depart for DeepSouthCon in Huntsville Alabama. If you’re in that area, hope you stop by.

For this Memorial day weekend, I plan to catch up on sleep and watch entirely too much Sherlock.

Our House Overfloweth With Packages and Pizza

By / March 3, 2012 / 3 Comments

“I like shipping day!” Patch announced as he carried packages from my shipping table to the front room. Kiki was manning the table in the family room packing simple orders. Link was keeping her stocked with supplies. Gleek and Patch ferried complete packages. I handled the complex orders from the shipping table in my basement office. Our house bustled with activity. I’m glad the kids like these shipping days. I think they like the shared-project energy. They also like getting paid for work. By 1 pm most of the work was done. I had several hours of odds and ends to handle, but the kids went off to play. I ordered pizza for lunch. My work-tired brain simply replicated the last time that I ordered pizza. Of course the last time I bought pizza was when I was feeding five nieces and nephews in addition to my own four. We’re going to be eating pizza for days. On Monday I’ll haul all these packages to the post office, perhaps the pizza will be gone by then too.

Process and Apologies

By / December 23, 2011

This is the postcard I send in packages when I’m having to re-send them. Sometimes I’m re-sending because the package somehow went on an extra-long trip to nowhere. Other times I’m re-sending because I’ve made a mistake while packing. I can’t hand deliver all packages. I don’t have a teraport. I’m human and will inevitably make stupid errors like forgetting to include an item or including the wrong item. I can’t be perfect, but I can apologize and try to make it better. It feels like I’ve been sending out too many of these postcards lately. I know that this is the natural result of me having sent out more packages. The error percentage has not increased. But I still have some notes for next year:

1. Get next year’s calendar released and shipped before Thanksgiving. This will reduce stress in December and increase the odds that calendars will not get lost in the holiday package traffic-jam that postal services become in December.

2. Budget my time so that I have space to be shipping packages daily from Dec 1st-20th. The remainder of the day will be completely consumed by family/parenting things. All other projects will fall by the wayside. Plan for this.

3. Breathe deep and try not to make any major business decisions in December, because the temptation to run away (screaming) from anything that looks like more work will be strong. You’ll feel differently in another month or so.

4. Remember that on the whole, Schlock fans are really nice people. They are not as frustrated with you as you fear that they are. The evidence for this is in all the responses you get to your apologetic emails.

So that is how business is going. Since shipping slowed down last Tuesday, I’m beginning to emerge from the “must get it done right now” haze. I’m starting to organize my house and my brain for January. Hopefully this will result in lovely blogging thoughts sometime soon. For now, I need to go sweep the kitchen floor.

Announcements and Updates

By / December 4, 2011

Announcements:
Looking for a picture book to give as a gift? Take a look at Hold on to Your Horses. You can get a free pdf of the entire book either by clicking the image or the link. If you want the book on paper. It is available in our store. This book is a story I wrote for Gleek when she was in kindergarten because she needed a story to help her be able to manage her impulsive creativity. I worked with an artist, Angela Call, to bring the story to life. I still love this book and am always glad to see it go out where the story can be loved by others too. It made me happy to see several copies go into packages during our shipping event on Saturday.

Another thing I am excited about is that the LDStorymakers Conference has opened for registration. This is a Utah writer’s conference for those who are interested in writing genre fiction. Both Howard and I have been invited to present at the conference. Howard will be giving his inspiring Talent Vs. Practice presentation and also one on world building. I have a solo presentation on structuring finances to support a creative career. Then I’m team teaching with Crystal Liechty for a two hour master class on book covers. We’re aiming to make the class useful to people who will need to work with publishers and those who want to create covers themselves. I love teaching and so I’ll probably talk more about these presentations as I plan them. Along with classes, the conference offers pitch sessions, work shops, a boot camp, and a couple of banquets. The conference is in May, but there are only 450 memberships available. If you’re interested, sign up now.

Updates:
All the calendar packages were assembled on Saturday thanks to a marvelous crew of 8 people who donated their time. Unfortunately I neglected to remember that the post office closes early on Saturdays. So all the packages are still here. Mailing them will be the first task of Monday morning. It will take two van loads. Calendars are thin, but not when they’re in the same package as a mug.

Today’s energy crash is proceeding at a nice leisurely pace. I’m doing a whole lot of not much. I keep having a vague feeling that there are things I should be tracking and planning for, but not really remembering what they are. Occasionally I’ll remember something and write it down. On other occasions I’ll discover written notes about what I should do next. Then I do those things. Thus I’m wending my way through the day.

The Day Before Shipping

By / December 2, 2011 / 1 Comment

Caffeine is the means by which I borrow energy from my future self. The me of yesterday borrowed heavily. I passed the debt (and then some) on to tomorrow. Since tomorrow is shipping day, I’ll do it again. The bill comes due on Sunday and Monday.

Howard rescued me twice today despite the fact that he felt exhausted and oppressed himself. He summoned additional volunteer help so that packing mugs and making bundles went three times faster. Then he shoved me and the younger kids out the door to go watch the Muppets. Because of these things I arrived in the evening only low-level frazzled instead of cranky exhausted frazzled.

Onward.