Work

Shipping Update Final Day Tuesday June 4

This was the last day of shipping. From here out it will all be odds and ends, people who didn’t finish sending us their address until late, incorrect addresses, missing items, etc. We had a great crew and the work wrapped up far more quickly than expected.

Work hours today: 37
Packages shipped: approx 500

Running totals
Work hours:270
Packages shipped: All of the packages for which we have addresses 2395.
We’re still waiting on 117 people to tell us where to ship their coins. (If this is you, please go to schlockcoins.afterthecrowd.com. We’d really like to send your coins to you.) Part of my work for the rest of the week is emailing all of these people to ask for their addresses.

All backer levels are in the mail

People have been asking when they will be able to buy additional coins. Quick answer: Late June or early July.
Longer answer: I need to handle all the follow up customer support for Kickstarter backers before I can feel comfortable shipping out more coins. I also need to do an inventory count, participate in the Writing Excuses retreat, and catch up on all my other work. Then I will be prepared to manage a flood of store orders in a timely fashion.

Many thanks to everyone who participated in this project by backing it and helping ship it. This has been amazing.

Progress

It is possible that I caught up on the laundry this weekend. My laundry closet looks astonishingly bare without it’s huge mounds of clothing, but the closets and drawers look kind of nice. I’m a little afraid to believe in this new state of affairs so I’m not looking too closely at the corners of my kids rooms lest I discover even more things to be washed. Of course those bedrooms are themselves a monument to disaster and a reminder that catching up in one small area of my life is not the same as being caught up with everything. But it is a start.

It is also possible that I’m up to date on all the customer support emails, though this is likely an illusion. I know I have emails in need of my attention, but there are fewer now than there were this morning, so that is progress too.

I’m also working my way through the accounting, which I usually do weekly, but haven’t touched in several weeks. Piece by piece I feel like I’m gathering in all the threads of normality. It helps that exactly zero of my brain is taken up by tracking homework deadlines and school events. I have time to breathe. One more day of shipping coins and that project will be complete. Or mostly complete. There are always odds and ends left over after a big project.

Bit by bit, progress is made. Hopefully by the end of the week I’ll have enough spare brain to prepare healthy meals again.

Shipping Update June 3

Janci printed postage for 3 hours. I did customer support emails, organization, and special handling for 3 hours.
Work hours today: 6
Packages shipped: 7

Running totals
Work hours:233
Packages shipped: Approx 1800

No change to backer levels in the mail.
The following backer levels are in the mail:
Low numbered (9-99) Tagon’s Toughs coins
Tagon’s Toughs challenge coin
Two Tagon’s Toughs Challenge coins
Officer’s Club
NCO Club
Enlisted Mess US

Enlisted Mess International is mostly done.
All orders containing more than 8 coins. (We’re done boxing. Yay!)

All the postage is printed. Tomorrow we will ship all the remaining orders.

Shipping Update: Odds and Ends Day

This day I handled customer support and a pile of packages that needed special attention. I put in five and a half hours. My mom, who is visiting, helped me for around 90 minutes.
Work hours today: 7
Packages shipped: about 80

Running totals
Work hours:227
Packages shipped: Approx 1800

Little change to the backer levels in the mail. I just filled in the gaps.
The following backer levels are in the mail:
Low numbered (9-99) Tagon’s Toughs coins
Tagon’s Toughs challenge coin
Two Tagon’s Toughs Challenge coins
Officer’s Club
NCO Club
Enlisted Mess US

Enlisted Mess International is mostly done.
All orders containing more than 8 coins. (We’re done boxing. Yay!)

There are still some special handling orders. (I have to figure out what packaging is required to ship 42 monkeys in the same box.) The final postage will be printed on Monday. Next work day is Tuesday and it is probably the last day.

At the End of a Full Week of Shipping Coins

This is what my family room has looked like four out of the last five days.

The first of those days was assembling sets, the rest were more or less like this picture, putting orders into boxes. We won’t ship again until Tuesday. Part of me feels bad about the delay, except shipping on the weekend gets problematic because of reduced postal service and the fact that all the postage has dates on it. The shipping project won’t be stalled completely. We’re waiting on some necessary supplies. Also there are some orders which are going to require special boxing because of the quantities of coins involved. I can’t fit 42 monkey coins in to a small priority mail box and expect the box to stay intact. So I’m going to have to pile up all the coins and then ponder how best to box and ship them. I also have to manage customer emails. With the complexity of this project and the fatigue in my brain, errors are inevitable. Fortunately Schlock fans are very nice about letting me know about them and I get to fix them.

The process for shipping these coins has settled into familiarity. I think we’ve finally figured out how to work with relative efficiency. Though many times it still feels like a mess with loose coins, packing lists, and postage spilling all over the table. One person pulls a packing list and grabs all the coins for the order. The next person pins all the loose coins down so they don’t get lost as the order is processed. The third person re-checks all of the coins against the invoice. Every order is checked by two different people. We fix errors and send the order down the line to the packing station. Everything is packed into an envelope or into an envelope and a box. The postage label is matched to the packing list, the package is sealed, postaged, and put out for the mailman. It is a multi-step, complicated process, but it is the best way we can think of to reduce errors and to contain these coins until they arrive safely in the hands of their owners.

Monday we’ll print postage. Tuesday we’ll package the last orders. After that I’ll be able to look around and try to find some sort of normality for this summer at the Tayler house. I’m looking forward to that part. There will be post shipping clean up. I’ll be helping with customer support issues for the next couple of months I’m sure. I’ll need to count the remaining inventory so that it can be entered into our accounting programs. At some point the extra inventory will be made available in the store and there will be more orders to handle, but I have to wait on that until I’ve finished everything currently waiting for me to manage it. The backlog of things I haven’t done because I shipped coins instead is depressing. So I’ll not think about it tonight. Instead I will sleep.

Shipping Update Friday May 31

Work hours today: 46
Packages shipped: between 400 and 500, we did mixed lists so an accurate count is more tricky without physically counting packages. (not worth the time.)

Running totals
Work hours:221
Packages shipped: Approx 1700 – 1800

The following backer levels are in the mail:
Low numbered (9-99) Tagon’s Toughs coins
Tagon’s Toughs challenge coin
Two Tagon’s Toughs Challenge coins
Officer’s Club
NCO Club, except for some odds and ends

Enlisted Mess mostly done.
All orders containing more than 8 coins. (We’re done boxing. Yay!)

I will probably work another couple of hours tonight. There are some special handling orders to manage and other administrative and prep work to do. The final postage will be printed on Monday. Next work day is Tuesday and it is probably the last day.

Shipping Update Wednesday

Work hours today: 48
Packages shipped: Approx 600

Work hours:175
Packages shipped: Approx 1300

The following backer levels are in the mail:
Low numbered (9-99) Tagon’s Toughs coins
Tagon’s Toughs challenge coin
Two Tagon’s Toughs Challenge coins
Officer’s Club

US NCO club are done. International NCO left to do.

We did great today, but at the end of the day there is still a lot more work to do. Next work day is on Friday.

Shipping Update

Monday:
Work hours 40
Packages shipped: Approx 100

Tuesday:
Work hours:31
Packages shipped: Approx 500

Total so far:
Work hours:127
Packages shipped: Approx 750

The following backer levels are in the mail:
Low numbered (9-99) Tagon’s Toughs coins
Tagon’s Toughs challenge coin
Two Tagon’s Toughs Challenge coins

About 2/3 of the Officers club is packaged.
Some simple NCO club orders (7 coins only) are packaged.

Progress feels slow.

Today We Achieved Routine

Right after lunch we finished the last of the coin set assembly and began to ship orders. It took us awhile to figure out how the assembly processes needed to go, but once we did the finished packages began to accumulate. It was only after we declared done for the day that I realized we’ve finally finished set up and are now beginning to process orders. From here out things will be more routine with fewer surprises. This is good news. I can feel the difference.

The other thing that made today worlds better: Howard came home early from Phoenix Comic Con. We’d originally planned to have him travel today, but instead changed is flight to yesterday. This meant he could spend today recovering. Buffer work will resume tomorrow along with the continuing shipping work.

It feels strange that I’m sending kids to bed because they have school in the morning, but they do. Three more days of school for them, but none of those days are routine. Tomorrow my senior gets out at 10:30 in the morning, my elementary kids have a dance festival, and my junior high kid has yearbook day. Wednesday and Thursday are similarly odd. Then they’re done. I would probably have a lot more emotional energy to spend on all of these transitions if the coin shipping wasn’t smack on top of it all.

This is what assembling sets looked like on the second day:

The first day of assembly everything was a bit more chaotic. I didn’t get a picture of what package assembly looked like because we were too busy figuring out how it needed to work. Hopefully I’ll have enough focus tomorrow to take pictures.

These Are Pieces of My Coin Shipping Experience

I hold the coins in my hand. They have a solid weight and clink when the motion of my hand pushes them into each other. They are beautiful. Three months ago they were only an idea in Howard’s head, then they were an idea that other people bought into. Now my garage is full of them, imagination made real.

***

I lay awake in the dark, feeling the weight of all the coins in the garage. Each one represents a promise. I owe it to the owners of those coins to do a good job with shipping. But there was a problem. Test packages did not protect the coins the way I’d pictured. Thankfully nothing was damaged, but I must do better. So I think of the supplies on hand, I ponder what can be purchased quickly, I calculate the extra cost in work hours. Then I look at the clock, knowing that all of it will feel more possible in the morning if only I could sleep long enough to get there.

***

I look around the room at people laughing and working. They have come because I said help would be appreciated. Some of them emailed me to volunteer even before I asked. It feels strange that so many people would be glad to spend hours just to help us. I am so very grateful. This job would crush me without them. It is not only the work in their hands, they bring gifts of story and laughter. We talk as we work and the time moves, if not fast, then pleasantly.

***

“What is this coin thing you’re doing?” asks my neighbor. Once again I explain, what challenge coins are, why they are cool for Schlock Mercenary, how many people bought. As usual the look of puzzlement fades only a little, but this time I reach in my purse and pull out one of the coins. I watch my neighbor turn it over and feel the weight of it. “These are cool.” she says. Yes they are. I did not understand challenge coins myself until I had the chance to hold one.

***

“Are you going again?” asks Gleek. This past week has been one of errands and hours of me running off to places or holing up in my office. Hotpockets and Pizza are the foods of the week. I take a moment to hug my girl and I want nothing more than to just curl up on a couch and keep hugging her for a long time. Just the thought of holding still sounds like a piece of heaven. Instead I release and move to the next urgent task on the list.

***

I look around the garage at the stacks of coins and shipping supplies. Time and again I have a momentary panic because of something unexpected, but it turns out to be fine because I planned well a month ago and left room for error. This is really going to work.

***

I stand on the steps of my garage and stare at the piles of boxes. So much work to do. So many chances to mess things up. I’m sure that it is not possible and I will fail.

***

Janci and I sit on couches after the helpers have left. We deconstruct how the day’s work went and how the next work session needs to go. Then we just sit for a few minutes, still talking even though the business is already discussed. Sitting still feels really good.

***

I am losing track of things. Mostly they are small things, a backpack left in the car that the teenager drove to school, an email that I read but failed to answer, a task that lingers on my list because I keep forgetting. There was one task that I stared at for five minutes because the note made no sense to me even though I knew I’d been the one to write it. I drop things more often. I make small mistakes. I’m assigning checking orders to someone else because my brain is beginning to gloss over details and details are what need to be noticed. I need to sleep more. I need to worry less. It will all be fine, but the quantity of things to do is oppressive. I rather suspect that when I depart for the writer’s retreat I will spend all of my days there just staring at nothing, content to be still for the first time in months.

***
Work count has not changed. Saturday was spent doing house and kid things. Sunday is not a work day. Work resumes tomorrow morning.